Terms & Conditions and Privacy Statement

Terms & Conditions

The following terms and conditions do not affect any other rights granted by law. They do not affect your statutory rights as a consumer. UK law is the applicable law

1. Ordering from Urban Moorings CIC

1a - By ordering from us via our website, email, telephone or in person you are entering into a contract to purchase Services and Products from us. 

1b - Payment for goods constitutes a contract to buy.

1c - You are also allowing us to use your personal details for the purpose of supplying goods and services(including passing your details onto couriers or other subcontractors). We will not use your details for other purposes without asking for your consent, and you may ask for your details to be removed from our database by writing to us at our registered address.

1d - You do not own the goods until we receive payment in full.

1e - All prices and offers are subject to change without notice.

2 Delivery Schedule

2a - If goods are not received within 30 days of expected delivery you have a right to cancel the contract and to have any monies paid refunded.

2b - All orders except Royal Mail or as restricted by Geographic location are sent as next day delivery unless specified. Approximate day of delivery can be agreed when ordering. Day of delivery is not guaranteed; however we aim to notify you in advance if delivery is delayed. Large orders or special items may take longer to dispatch, and orders may be delivered in several consignments.

2c - Deliveries arrive any time within the working day, and if you are not home to collect the parcel you need to provide alternative arrangements at the time of ordering, as you may be charged for redelivery if the goods are returned to us. Redelivery will be attempted twice before the goods are returned to us.

2d - For same day courier delivery arranged by yourself for collection from us, or arranged by us on your behalf our liability for the goods ends when they are collected from our premises and considered received into your possession.

3 Damaged or Defective Goods

3a - The goods we supply you with should free from defects in materials or workmanship for a period of six months from the date of delivery and like for like replacements will only be given if we are notified within this time. We also aim to supply you with goods that are fit for their purpose and of satisfactory quality in relation to the descriptions given. It is the users responsibility to ensure the goods purchased are suitable to their requirements. We can only offer advice on the information given at the time of sale.

3b - We aim to replace any defective item within 8 working days after return. You must notify us within 24 hours of any damaged or missing items and provide photographic evidence and allow us to arrange collection of the goods for replacement. If we are unable for any reason to offer replacement goods we shall collect the item and provide you with a full refund. This does not affect your statutory rights.

3c - All goods must be checked by customer upon delivery/collection for shortages or damage. Any goods not signed for as damaged/signed for in good condition will be replaced, however the customer will be responsible for the return of the goods to us and the subsequent charge for redelivery.

3d - For all of our goods and services the following applies:  If used wholly or in part for business purposes we shall not be liable to you for any business loss including loss of profits (direct or indirect), business data, revenue, goodwill, or incidental or consequential loss that you may suffer as a result of the purchase of goods from us.

4 Important.

4b - Your desire to cancel an order for goods must be received in writing within seven working days starting on the day after the goods are delivered to you. We will refund the total amount of money paid by you for the goods, less any costs to collect the goods if required, within 30 days starting with the day on which we receive the notice of cancellation in writing from you. Please note that once you have notified us of the desire to cancel the contract you have a legal requirement to take good care of the goods.

4c - All Prices and information are correct on this website E & OE. If any information is found to be incorrect we will contact you before making any changes to the products or pricing.

4d - Website Prices are subject to change at any time without prior notification

T&C's last updated 7th May 2023


Urban Moorings CIC will be what’s known as the “Controller” of the personal data you provide to us.

When you purchase something from our store (as part of the buying and selling process) or sign up to attend an event on the website, we collect the personal information you give us such as your name, address and email address.

When you browse our website and store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our website, store, new products and other updates.

When you provide us with personal information to create an account, sign up for an event, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, on your account page by using our contact us form or by contacting us at admin@urbanmoorings.co.uk

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We use a third party payment processor(s) to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the way your personal information will be handled by these providers.

Remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in UK and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers within the EU on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

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By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Data Protection Officer at admin@urbanmoorings.co.uk


Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.